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Important: Terms and Conditions of subscription
PLEASE READ THESE TERMS AND CONDITIONS ("CONDITIONS") BEFORE SUBSCRIBING FOR SERVICES (AS SET OUT IN CLAUSE 4).
PERFORM MEDIA SERVICES (Perform) ON BEHALF OF TENNIS PROPERTIES LTD AND WTA (TPL & WTA) RESERVE THE RIGHT, AT ANY TIME, TO MODIFY THESE CONDITIONS BY POSTING A REVISED VERSION ON THIS WEBSITE. YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD (AND AGREE TO BE BOUND BY) THESE CONDITIONS NOW AND EVERY TIME YOU USE THE SERVICES. BY CONTINUING TO USE THE SERVICES YOU ACCEPT ANY REVISED VERSION.
If these Conditions conflict with our Website Terms and Conditions, these Conditions will take priority.
In ticking the box and accepting the T&Cs on the registration page, you are entering into a legally binding contract with Perform on behalf of TPL & WTA to purchase the Services. The contract is conditional on payment being authorised by your card issuer and is at all times subject to these Conditions
2. Price and Payment
Our prices only cover access to the Services. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider. All our prices are inclusive of UK VAT at the rates in force from time to time. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this website at the time at which you place your order.
Payment for services must be made by Mastercard, Visa, Switch, Solo Visa Delta and JCB cards. You confirm that the credit/debit card which is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
Perform reserves the right to refuse credit/debit card payments in its reasonable discretion. NetBanx will process your payment on a secure site.
Please note, pay per download products are not compatible with MACs.
3. Duration and Termination
Your right to terminate.You may cancel your subscription for the Services by logging in and going to the My Account page and clicking on the "Cancel Subscription" button and sending an e-mail to customer services at the following e-mail address email@example.comCancellation must be made no less than 5 working days prior to the end of the month or year (depending on whether you are paying monthly or annually respectively) for which you have paid.
If you subscribe with a Credit Card or through PayPal, you will need to make sure you cancel 2 working days before renewal or you will be billed for the next period of your subscription.
Direct Debit customers need to cancel 10 working days before renewal to avoid being billed for the next period of their subscription.
Your right to a refundIf you have signed up to a Free Trial (ie no payment has been taken and you are able to access subscription products), you can cancel your Free Trial at any time prior to the end of the relevant Free Trial period and your credit/debit card will not be charged. The exact length of the Free Trial period will be stated at the time of purchase. However we will not issue a refund if you request cancellation and a refund after your Free Trial period has ended and your credit/debit card has been charged for the relevant month, year or relevant period.
Our right to terminatePerform may terminate this agreement with immediate effect and by written notice at any time if you commit a material breach of this agreement (and any breach of clause 2 or 6 will be considered to be a material breach) or if you do not fulfil any of the technical requirements set out in clause 4.
In addition, Perform may terminate this agreement on one calendar month's notice given in writing to you in accordance with clause 5. If Perform terminates the agreement other than as a result of your breach or technical non-compliance, you will receive a refund of the amount you pre-paid for the Services less an amount proportionate to the number of days for which you have had access to the Services.
4. The Services and Service Availability
The 'Services' shall be the provision to you of access to services on this Website including Live Stats, Highlights and Galleries.
However Perform reserves the right to amend the nature and extent of the Services available at any time. You will need to load your PC with Windows Media Player software
(which you will need to obtain). You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the Services.
In the event that Perform reasonably determines that you do not meet these requirements Perform reserves the right to refuse the provision of Services to you. In such a case you will be entitled to a refund of any sums paid as provided for in clause 3 ("Our right to terminate").
Perform will use its reasonable endeavours to ensure that the Services are made available to you at all times. However, this Website is provided on an "as is" basis.
In particular, the image and sound quality of the Services may vary, whether due to congestion on the internet or telephone lines or otherwise. The Website may not be uninterrupted, timely, secure or error-free.
From time to time we will need to close the website to carry out upgrades or maintenance. We will try to keep this to a minimum. Subject to the constraints described above, Perform will carry out the Services with reasonable care and skill. Apart from this we make no representation or warranty (and exclude all warranties and conditions otherwise implied, to the fullest extent permitted by law). This does not affect any other statutory rights you may have as a consumer.
5. Technical Support and Contacting Perform
You can contact Perform whether to discuss technical problems or trace your subscription, or for any other reason by emailing to Perform as described below or going to the Contact Us section. In all instances, please be ready to give your customer ID, e-mail, product details, last transaction ID, postcode which Perform will require from you in order to identify your subscription. You may want to print a copy of this page for future reference. You should notify us immediately if any of your details change by e-mail at firstname.lastname@example.orgAny notice given by Perform can be given by post or email to the most recent postal or email address we hold for you. Transmission or postal failures are at your risk, and we cannot be responsible for non-receipt of messages we send you.
6. Your use of the Services
The design, text, graphics, footage, images and other feed you receive (and any selection or arrangement) are subject to the copyright of Perform and others. You agree that you will:
(a) use the Services for non-commercial purposes only without making any gain and that you will not permit any other person or persons to use the Services. This means, for example, that you must not charge for viewing of the Services and that you cannot use the Services to attract others to buy goods or Services from you or anyone else; (b) at any given time, only view the Services via your permitted PC and never permit any other person to access the Services. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others; (c) not copy, record or store all or any part of the Services (other than on a purely transitory basis to permit you to view them) or divert, re-transmit or otherwise distribute all or any part of the Services to any person, or authorise, enable or procure any other person to do any of the above; (d) not alter, disassemble, decompile or reverse engineer any part of the Services; (e) not view the Services in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so; and (f) not abuse this Website or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site, or using the site in a manner which violates or infringes the rights of anyone else). As well as our right to terminate for breaches by you (clause 3) we may suspend the Services (or your access to them) if your use of them is abusive, excessive or against the interests of other subscribers or in breach of these Conditions or our Website Terms and Conditions, or if we are requested to do so by a regulatory authority.
UNLESS AGREED OTHERWISE IN WRITING, THE MAXIMUM LIABILITY OF EACH OF Perform AND (TPL & WTA) TO YOU ARISING BY REASON OF OR IN CONNECTION WITH THE SUPPLY OF THE SERVICES TO YOU SHALL BE LIMITED TO THE AMOUNT PAID BY YOU IN RESPECT OF THE SERVICES IN QUESTION ("PAYMENT AMOUNT"). NEITHER Perform NOR TPL & WTA SHALL IN ANY EVENT BE LIABLE TO YOU FOR: (I) ANY DIRECT LOSS IN EXCESS OF THE SUBSCRIPTION AMOUNT; OR (II) ANY CORRUPTION TO DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS WHATSOEVEREVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR SHOULD REASONABLY KNOW OF SUCH LOSS. NOTHING IN THESE CONDITIONS SHALL EXCLUDE OR LIMIT THE LIABILITY OF Perform AND TPL & WTA FOR DEATH OR PERSONAL INJURY DUE TO ITS NEGLIGENCE OR FOR ITS FRAUD. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
8. Data Protection
It is good practice, and it is your responsibility, to take adequate steps to protect against viruses and such like.The information and data ("personal data") which is provided by you in connection with this site will be held on the computers and manual records of, and will be used by, Perform, ATP and TPL & WTA sponsors, affiliates, official suppliers and any other reputable suppliers of goods and services which Perform or TPL & WTA believe may be of interest to you (together "the companies"). A complete list of all such companies is available on request from the address below.
The personal data shall be used by the companies for the following purposes: (i) to update and develop the companies' records and for assessment and analysis including market and product analysis; (ii) to assist the companies in offering and providing their services/products to you; (iii) to enable the companies to review, develop and improve the services offered by them.The companies may inform you from time to time by email, telephone, or mail about relevant news, information, promotions, services and products offered by any of them which they believe may be of interest to you. If you do not wish this to happen, please ensure that you untick the appropriate box when you register your personal details. By law you are entitled, upon payment of a fee, to receive a copy of information or data about you which is held by any of the companies. You are also entitled to require the rectification, erasure or blocking or any such information or data which is inaccurate or not up-to-date and held by the companies. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to the address below stating your full name and address and providing any other relevant information.
9. Force Majeure
Neither Perform nor TPL & WTA shall have any liability to you for any delay or failure to deliver the Services to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Perform or TPL & WTA including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Services), telephone or other inter connect problems, computer viruses, unauthorised access, theft, operator errors, fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, riot, strike, lock-out, industrial disputes and the cancellation or postponement.
If this means that you fail to receive a substantial element of the Services Perform will refund such proportion of the sum pre-paid by you in respect of the Services as it decides, acting reasonably, is fair in the circumstances.
No waiver by either of Perform or TPL & WTA shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions.
11. Entire Agreement
These Conditions together with the current Services prices and contact details on this website, set out the whole of the agreement between you and Perform. This agreement cannot be changed or terminated orally, and no changes or amendments to this agreement shall be binding upon the parties until confirmed in writing by Perform. Perform employees or agents are not authorised to make any representations concerning the Services unless confirmed in writing by Perform You confirm that you do not rely on, and waive any claims for breach of, any such representations that are not so confirmed.
12. Third Party Rights
(a) Clauses 7, 8 and 9 of these Conditions confer a benefit on TPL & WTA and are intended to be enforceable by TPL & WTA by virtue of the Contracts (Rights of Third Parties) Act 1999. (b) Except as provided in clause 12(a), a person who is not a party to the contract governed by these Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
13. Governing Law
These Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England
14. Free Trial/Offers - Credit Card registration
You may cancel your free trial at any time by emailing email@example.com . By registering on the site or by giving us your card details you agree that you are entering into a legal binding contract with TPL & WTA and PERFORM. The contract is conditional on the transaction being authorised by the user. If the transaction is authorised your account will be activated. The offer of a free trial is followed by a monthly repeating subscription.
15. Live streaming geo-blocking rules:
Live Video Streaming - Territorial Restrictions
ATP World Tour Masters & ATP World Tour FinalsThese tournaments are all available worldwide except from:- Live streaming of the Miami Men's and Women's singles finals only are NOT available in the USA.- Live streaming of the Cincinnati Men's singles final is NOT available in the USA.
ATP World Tour 500s- Live streaming of Rotterdam is NOT available in the Netherlands.- Live streaming of Memphis and Washington is NOT available in the USA.- Live streaming of Acapulco is NOT available in Mexico.- Live streaming of Tokyo is NOT available in Japan.
ATP World Tour 250s- Live streaming of Doha is NOT available in Qatar.- Live streaming of Brisbane is NOT available in Australia.- Live streaming of Auckland is NOT available in New Zealand, USA and Russia.- Live streaming of Sydney is NOT available in Australia.- Live streaming of Zagreb is NOT available in Croatia.- Live streaming of Santiago is NOT available in Chile, USA and Russia.- Live streaming of San Jose is NOT available in USA.- Live streaming of Marseille is NOT available in France, USA and Russia- Live streaming of Buenos Aires is NOT available in Argentina, USA and Russia.- Live streaming of Delray Beach is NOT available in USA.- Live streaming of Houston is NOT available in USA.- Live streaming of Casablanca is NOT available in Morocco, USA and Russia.- Live streaming of Estoril is NOT available in Portugal and Scandinavia.- Live streaming of Belgrade is NOT available in Serbia, USA and Russia..- Live streaming of Munich is NOT available in Germany, USA and Russia.- Live streaming of Queens is NOT available in UK, USA and Russia.- Live streaming of Halle is NOT available in Germany, USA and Russia.- Live streaming of 's-Hertogenbosch is NOT available in Netherlands, USA and Russia.- Live streaming of Eastbourne is NOT available in UK, USA and Russia.- Live streaming of Newport is NOT available in USA.- Live streaming of Bastad is NOT available in Sweden, USA and Russia.- Live streaming of Stuttgart is NOT available in Germany, USA and Russia.- Live streaming of Atlanta is NOT available in USA.- Live streaming of Los Angeles is NOT available in USA.- Live streaming of Umag is NOT available in Croatia.- Live streaming of Bucharest is NOT available in Romania, USA and Russia.- Live streaming of Metz is NOT available in France, USA and Russia.- Live streaming of Bangkok is NOT available in Thailand, USA and Russia.- Live streaming of Stockholm is NOT available in Sweden, USA and Russia.- Live streaming of Montpellier is NOT available in France, USA and Russia.- Live streaming of Vienna is NOT available in Austria and USA.
WTA- WTA Premier live streams are available worldwide unless stated otherwise.
iPhone- Live streaming of ATP Tokyo and ATP Valencia is NOT available on the iPhone App in all territories.
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